Author name: The Remote Group

Accounting and Bookkeeping 101: Everything you need to know

Among all the games in the playground, the seesaw symbolizes accounting services best. Although there will be times when either costs or profit will be higher than the other, it is critical to balance both. Outsourcing a third-party organization to manage your business’s affairs will benefit your company. Bookkeeping centers on documenting and organizing financial …

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Benefits of Outsourcing Real Estate Services in the Philippines

If you have so much on your plate, why not hire agents to take some of the weight off your shoulders? When looking for mortgage agents, just anyone won’t suffice. The real estate business encompasses a range of services that are associated with the provision of property. This includes buying, selling, renting, letting, and managing …

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How CSRs can effectively Raise Customer Satisfaction

“Customers are always right” — this is a common customer’s mantra when arguing with a customer service representative (CSR). But are they? Or are they just dissatisfied with how some CSRs manage their concerns? Since the rise of social media, people have been observed to have an attention span shorter than a goldfish’s. Because they …

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How Live Chat Support benefits your business

Businesses thrive on customer service. It defines the success of their customer loyalty and acquisition. Through technology, brands have enhanced their customer experience by deploying different techniques such as personalized newsletters and live chat support on their website. Frequently, customers prefer live chat support in addressing their concerns and issues. Based on statistics, live chat …

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How Outsourcing Mortgage and Lending improves Business efficiency

In a world where almost everything can be outsourced, mortgage and lending companies are following suit.  Mortgage and lending firms now see outsourcing as a cost-efficient business solution. Through their offshore staff, they can accommodate the demands of their customers without losing focus on the core of their business. Taking time-consuming tasks off a business’ …

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Hiring a Virtual Medical Assistant: Everything you need to know

What pain points are you experiencing in your medical practice? A virtual medical assistant (VMA) might just be the remedy your facility needs.  Have you heard of or encountered a virtual medical assistant? Thanks to technology, people can now work remotely while providing support to medical practices. In fact, the healthcare business process outsourcing industry …

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Customer Support Trends in 2023

The stakes are high in providing a positive customer experience for the coming year. Implementing new technologies, using innovative platforms, and conceptualizing smarter strategies are just a few factors why customers expect better support and service for 2023. It’s not enough to meet customers’ expectations, companies are now aiming to exceed them. Especially with 80% …

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Global Talent Shortage Poses a Challenge to Digital Transformation

The latest KPMG Global Tech Report 2022 interviewed over 2,200 tech leaders and nearly all have said that digital transformation contributed to the improvement of their performance and profitability over the last two years. Global executives are also hungry to invest in emerging technologies to support the fast-paced digitization of products and services. According to …

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