“Customers are always right” — this is a common customer’s mantra when arguing with a customer service representative (CSR). But are they? Or are they just dissatisfied with how some CSRs manage their concerns? Since the rise of social media, people have been observed to have an attention span shorter than a goldfish’s. Because they …
How CSRs can effectively Raise Customer Satisfaction Read More »
Businesses thrive on customer service. It defines the success of their customer loyalty and acquisition. Through technology, brands have enhanced their customer experience by deploying different techniques such as personalized newsletters and live chat support on their website. Frequently, customers prefer live chat support in addressing their concerns and issues. Based on statistics, live chat …
The stakes are high in providing a positive customer experience for the coming year. Implementing new technologies, using innovative platforms, and conceptualizing smarter strategies are just a few factors why customers expect better support and service for 2023. It’s not enough to meet customers’ expectations, companies are now aiming to exceed them. Especially with 80% …
Big global players such as Nike and Kellogg’s faced supply chain disruptions during the onset of the COVID-19 pandemic last 2020. With the world coming to a halt, the production and distribution of goods and supplies also slowed down, resulting in lower profit margins. This event unwrapped the importance of supply chain management. Never having …
If you think about it, your customer support representative (CSR) speaks on behalf of your organization. They are your front liners when clients experience issues or problems with a product or service. Customer support, in a sense, may be considered as a type of customer service. With 96% of customers saying that customer service is …
What is Customer Support and why your business needs one Read More »
Now more than ever, businesses need undisrupted I.T. Tech support services for seamless transactions and consistent customer service. This makes I.T. the most outsourced service globally. Those working in I.T. Tech Support know that the tools they use are their partners towards increased productivity and efficiency. Organizations can save up to 670 working hours annually …
