Faqs Categories

1. Industries and Roles

  • • What roles can be done with a remote workforce?

    As long as it can be done remotely, the possibilities of offshoring are endless. From Business Support Admin (EA’s, Appointment Setters), Accounting, Digital Marketing (Graphic Designers, Motion Graphic Artists), IT Programmers and App Developers. Click here for services.

  • • How long does it take to build a team?

    The time it takes to build a team varies depending on each client’s requirements. A team can be up and running in as little as 7–10 days, the standard timeline is 14-30 days.

2. I.T. Infrastructure

  • • How will The Remote Group manage my data protection?

    Bound by Philippine laws, we strictly enforce the Data Privacy Act (DPA), which is closely patterned after the European Union’s General Data Protection Regulation (GDPR). We work at the level of security that you require. Our IT team can discuss and agree with your required set-up. Our premises are entirely CCTV covered. The data is on your system, not ours. We place high importance on data security. No staff can print any documentation without the client’s or The Remote Group management’s approval.

  • • Is there a risk of technical or infrastructure failures?

    Our facility is equipped with top of the line broadband connections and redundancies across multiple service providers. We also have a backup generator in case of power interruptions, with all computer equipment supported by UPS units.

  • • Do you use any programs to enforce IT security?

    We enforce our IT security through TERAMIND – it’s a software used for employee monitoring, data loss prevention, insider threat detection, workplace productivity, and compliance and audit.

3. Our Services

  • • Who will manage my team/staff?

    You will manage the day-to-day work of the staff. We manage HR, Payroll Facilities and IT services, so you won’t have to.

  • • Can I get help training my staff?

    Our office environment is fully equipped with meeting, training & conferencing rooms for you to conduct on-site and online training for your team members.

  • • Where will my potential staff work? What is the available work setup?

    Your staff will be stationed here at our establishment. Our clients have several options such as partitioned desks, open desks, exclusive business suite, or Work from Home (WFH) Module.

4. Terms and Pricing

  • • Will there be a lock-in period?

    We believe in our services so there is no fixed-term contract. We are not here for short term success, we are here to establish consistent and long-term growth. However, if you wish to end your operations with us, according to the terms of our agreement, a 30-day notice must be given to allow the staff enough time to look for other opportunities.

  • • Is my security deposit refundable if I ever feel the need to disengage?

    Once your account is settled upon disengagement, the 1-month security deposit will be 100% refunded.

  • • What is the cost of outsourcing with The Remote Group?

    Our services can be tailor-fitted to fit your budget. Overall, we help businesses save up to 70% of employment costs.

Get in touch with our Outsourcing experts to discuss pricing.