It’s not a surprise how swift the growth of the E-Commerce industry is. Most brick-and-mortar stores have also claimed their space in the digital scene, leveling the playing field between small and big businesses.
The work involved in setting up and running your E-Commerce business isn’t a joke. It takes a big chunk of time conceptualizing, checking inventory, marketing, and selling your products on top of other administrative tasks that are needed to keep your business operational.
Customer Service Support
One of the most essential things buyers look for is customer service support. Offering this feature to your business helps with retaining customer loyalty and improves your process of resolving issues and tracking other concerns. This also provides assistance to customers in a way that they have someone readily available to speak with either through call or live chat to answer all the queries they have in mind.
Customer Support Agents are highly trained and well-versed in your business process and products to guarantee customer satisfaction and accuracy.
Inventory and Stock Management
An important aspect of every online business is stock and inventory management. These are the things that keep your business moving and having someone with the know-how to accurately track your stocks will help you manage your business better.
With an E-Commerce VA, they can track your inventory, update your website for product availability, and get in touch with your suppliers when you need to replenish. The miles between you and your virtual assistant won’t also get in the way of them handling multiple locations of your warehouses.
Order and Shipment Processing
From orders, fulfillment, and shipping, you can expect your E-Commerce VA to handle it all for you. Time is of the essence when it comes to E-Commerce, that’s why virtual assistants are trained in using the right tools and platforms to ensure customer satisfaction when it comes to the timeline of receiving their orders.
Carefully monitoring your order fulfillment and shipment process may also help lessen backlogs and delays.
Managing Returns and Exchanges
It may be taxing to manage customers’ returns and exchanges, especially for an online store. You can take this burden off your shoulders and let your VAs take care of it. Effectively managing returns and exchanges are also indicators of your customer satisfaction. With committed virtual assistants in your team who closely oversee this process, a boost in productivity is guaranteed.
Marketing and Social Media Management
A brand’s digital footprint plays a big part in establishing the success of your E-Commerce business. Social media is a big factor in customer engagement and in telling your personal brand story. Customers say they’re also more likely to retain loyalty when they see how a brand interacts with them.
Most businesses think of managing their social media on their own, but this is a time-consuming task. From building content calendars, creating content and copy, finding the right tools, and scheduling your posts, it would be more productive to have a VA do it for you.
E-Commerce VAs from Remote Control BPO
Remote Control BPO has highly-trained E-Commerce VAs that provide exceptional support for any service you need. Get in touch with us today and let our experts figure out how we can help your business.