What Industries Can Benefit from Hiring a Med VA?

Med VA

Medical Virtual Assistants (Med VAs) are transforming the medical industry. Physicians and other medical practitioners have expressed their enthusiasm about how Med VAs have improved their processes and patient experiences. Not surprisingly, the market size of medical virtual assistants reached a market value of $495.4 million USD in 2021, which is a true testament to its growing demand.

Several industries in the healthcare sector benefit from Med VAs. As such, medical-related businesses have taken advantage of implementing this strategic approach to further enhance their practice. This profession also touches on other sectors that range from insurance, pharmaceuticals, and technology.

With its proven track record of improving practices and businesses in the medical field, the skills and knowledge Med VAs bring to the table cannot be discounted. Employers around the globe are being more aggressive in hiring Med VAs that add value to their teams, making this role continuously grow in demand.



Prior to the COVID-19 pandemic, remote medical services weren’t fully maximized. At the height of the crisis, though, this became the primary care option for most patients, as going to hospitals was out of the question.

Since then, there has been a surge in providing care remotely. The rise of this trend presented a problem: the patient-to-physician ratio. With an overloaded system due to the number of patients trying to access remote healthcare, medical facilities couldn’t keep up.

Although they had existed before, Medical Virtual Assistants became even more in demand overnight. With various roles providing support to different medically-related tasks, Med VAs were seen as a key solution to a growing concern.

Med VAs specialize in providing remote administrative, technical, or clinical support to healthcare providers, patients, and medical organizations. Being remote workers, they are often offshored to countries that offer low-cost labor, like the Philippines. With the help of communication and collaboration tools such as email, instant messaging, HIPAA-compliant video conferencing, and cloud-based project management software, Filipino Med VAs become successful in supporting their clients.

Witnessing skyrocketing growth, the Med VA industry has thrived more with the adoption of digital health technologies. Most physicians rely on Med VAs when it comes to taking care of Electronic Medical Records (EMRs) and Electronic Health Records (EHRs). However, their impact isn’t just seen in medical practitioners; it’s also very evident in patients as well.

Improving patient outcomes and reducing healthcare costs are just a few highlights of what Med VAs can do. As remote medical services continue to be in demand, Med VAs are expected to evolve and keep up with the industry’s growth.


Hiring Med VAs can be rewarding for various medical facilities, such as:


A private or group practice consists of self-employed physicians. They have their own clinics or facilities where they conduct patient assessments and consultations. Being self-employed means they need to wear multiple hats at the same time.

Juggling patient records, appointment schedules, and check-ups at the same time can be overwhelming. Private and group practices can benefit from Med VAs by letting them handle appointment scheduling, managing EHRs and EMRs, medical scribing, billing, and telemedicine support.


Hospitals and clinics are usually busy with a large number of patients, which is why it’s not a surprise that these medical facilities also employ Med VAs to help them streamline some processes and schedules. Common Med VA roles in hospitals and clinics are those of medical receptionists, who cater to patient queries.

Since these medical facilities mostly accept insurance, they also employ medical billing roles to take care of that end. Small hospitals also utilize virtual pharmacists to cost-effectively verify patient prescriptions and dispense medicine.


Most dentists have their own dental clinics, which is why hiring additional staff is necessary for them. Among the common roles they outsource are dental scribes and medical receptionists.

Dental scribes are well-versed in industry jargon and terminologies, making them a great fit for the role. Medical receptionists, on the other hand, help dentists organize schedules, set appointments and follow-ups, and handle patient records.


Even in the post-COVID era, telemedicine consultations are still preferred by the majority. Med VAs in this sector are mostly employed as telemedicine support, medical scribes, and virtual pharmacists.

Telemedicine support roles involve managing EHRs and EMRs, as well as providing patient support, which may or may not include being present during consultations. Meanwhile, medical scribes take notes of the whole consultation to help update patient records, and virtual pharmacists support doctors in filling out their patients’ prescriptions.


Med VAs also support nursing homes through administrative tasks such as being a virtual receptionist or taking care of medical billing.

Since most nursing homes have a more sensitive approach to providing care, they have higher standards for hiring Med VAs. Most Med VAs employed in this sector are required to be HIPAA-certified or compliant.


Midwives are fully focused on providing care to mothers and moms-to-be. Virtual medical receptionists lighten their burden, as well as that of other medical practitioners working in birth centers, by taking care of administrative tasks such as appointment scheduling, answering queries, and managing patient records.


Therapists and mental healthcare providers also rely on the support of medical receptionists and medical billing staff. Med VAs who work for these professionals and facilities are effective in communicating with patients about scheduling and follow-ups, as well as providing support for insurance.


The three most commonly employed Med VA roles for physical therapy and rehabilitation centers are scribes, receptionists, and billing support. Since therapists have their hands full with patient care, Med VAs cover the administrative side of these medical facilities to make sure their operations run smoothly.


With the fast-paced environment of these medical facilities, Med VAs are key to keeping things organized and improving patient relations. Medical receptionists help physicians manage EMRs and EHRs while providing real-time support. Meanwhile, medical billing specialists help patients with insurance claims and support facilities with payables and receivables.


Medical VA

Medical Virtual Assistants are highly flexible, enabling them to cater to diverse medical facilities. The Remote Group provides HIPAA-compliant Med VA services to health-related businesses all over the world. Our Med VAs have certifications and in-depth medical backgrounds to cater to your needs.

Get in touch with our sales team today to start your outsourcing journey.

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About The Remote Group

About The Remote Group

The Remote Group is a leading provider of customized offshore staffing solutions to businesses worldwide. Their services focus on solving talent and skills shortages, scalability, cost savings, and streamlining processes that help increase business productivity while diminishing inefficiencies.

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Healthcare Virtual Assistant

Healthcare Virtual Assistant