Raising the bar of your customers’ online shopping experience
Running an eCommerce business requires the capacity to swiftly adapt to ever-changing trends and customer needs. Developing a creative strategy to cope with the demands of the fast-paced eCommerce services industry is vital. Every step of the process is costly – from selecting which niche or products to target, to establishing your brand, choosing which platform to use, and setting up operations.
Outsourcing eCommerce services is one cost-effective approach businesses can implement to stay competitive and agile. The Remote Group connects eCommerce businesses with industry specialists focusing on areas of web and mobile app development, customer service, Shopify and Amazon, inventory and supply chain management, market research, and more.
ECOMMERCE OUTSOURCING SERVICES
MOBILE APP & WEB DEVELOPMENT
A major factor in the online shopping experience of a customer is the seamless use of a business’s website or mobile app. Our exceptional mobile app and web developers create user-friendly sites, as well as revamp and maintain existing platforms, to help customers shop without a hitch.
CUSTOMER SERVICE
Your customer service representatives are the frontliners that play a big part in the overall customer satisfaction of your business, as they are the face of your company and the first point of contact for most customer inquiries.
At The Remote Group, our team of CSRs is highly trained and experienced in delivering exceptional customer experiences. They excel at handling various customer concerns, such as complaints, returns, exchanges, refunds, and other inquiries, using a strategic and empathetic approach. With their dedication and expertise, our CSRs ensure that each customer interaction is positive and leaves a lasting impression on your customers.
ECOMMERCE MARKETING
Even if you have the most innovative and life-changing products ever produced, it would be difficult to turn them into profits without the strategic flair of a marketing specialist.
Our eCommerce marketing specialists take care of enhancing your social media presence, building website content, creating SEO-centric copy for your products, conducting market research, and developing strategies that drive sales.
SHOPIFY/AMAZON VIRTUAL ASSISTANT
Due to the widespread use of Shopify and Amazon in eCommerce, experts in these platforms have become prevalent. Knowing the ins and outs of these platforms, our virtual assistants demonstrate their proficiency in online store management, admin tasks, product listing, and other ad hoc responsibilities assigned to them.
INVENTORY & SUPPLY CHAIN MANAGEMENT
WHAT OUR CLIENTS HAVE TO SAY
OUR ECOMMERCE OUTSOURCING EXPERTISE
RESHAPING THE ECOMMERCE EXPERIENCE
WORK WITH GAME-CHANGERS
Through our extensive talent pool, we connect clients with innovators, trailblazers, and the best there is in their field.
AMPLIFY YOUR COST SAVINGS
eCommerce outsourcing services allow clients to save up to 70% on overhead and employment costs while maintaining the quality of work.
UPSCALE AND RAMP UP
The increased agility that outsourcing provides helps businesses scale seamlessly, supporting them in growing their business every step of the way.
THE REMOTE GROUP
Outsourcing eCommerce services with The Remote Group lays down the groundwork for your business’s digital sales and online presence. Our eCommerce experts work hand-in-hand with a client’s onshore team to achieve their business goals and objectives.
WHY IS ECOMMERCE OUTSOURCING IDEAL?
The global eCommerce market is projected to be valued at $16.2 billion by 2027. With the swift growth of the industry, it’s only right for companies in this space to utilize creative strategies that will help them remain competitive and geared for the future.
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Cost Savings
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Access to eCommerce Expertise
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Improve Scalability
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Focus on Core Business
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Be more Agile
ECOMMERCE CHALLENGES AND HOW OUTSOURCING HELPS
LIMITED RESOURCES
eCommerce businesses may have constrained resources, including time, budget, and staff, which can impede their ability to grow and expand. Outsourcing can help address this issue by providing access to specialized expertise and additional resources, enabling the business to focus on its core activities while leaving non-core functions to the outsourcing provider.
ORDER FULFILLMENT CHALLENGES
Efficient shipping and handling is critical for any eCommerce business, as it can determine the success or failure of the business. Delivery delays or product issues can leave a negative impression on customers and discourage them from returning to the online shop. Entrusting order fulfillment to a third-party logistics provider (3PL) can help streamline the process, reduce shipping costs, and improve customer satisfaction.
LACK OF EXPERTISE
Acquiring customers in eCommerce is not an overnight process. Even if a product is of high quality and unique, it may not be enough to attract customers. Many eCommerce businesses overlook the technical and marketing expertise required to increase their online presence. By outsourcing these functions to experienced professionals, businesses can improve their website design and user experience, develop effective digital marketing campaigns, and ultimately increase sales.
LIMITED SCALABILITY
Keeping up with the increasing demand is one of the biggest struggles for an eCommerce business. Operations may not be able to pick up the pace, which can lead to further delays and frustrated customers. Outsourcing addresses this issue by providing access to additional resources and expertise on an as-needed basis, enabling the business to adjust its capacity and capabilities to meet the demand.
CUSTOMER SERVICE
What sets eCommerce shops apart from others? One key factor is customer service. In fact, approximately 89% of online shoppers say they stopped shopping from an online store after having a bad customer service experience. Managing customer inquiries and complaints effectively can be challenging. Fortunately, outsourcing customer service to a third-party provider can help ensure that customer needs are met promptly and professionally, improving customer satisfaction and loyalty.
WHO CAN BENEFIT FROM OUTSOURCING ECOMMERCE?
OUTSOURCE WITH US!
Grow your remote team and upscale your business for a fraction of the cost through The Remote Group’s outsourced eCommerce services.
