Raising the bar of your customers’ online shopping experience

Running an eCommerce business requires the capacity to swiftly adapt to ever-changing trends and customer needs. Developing a creative strategy to cope with the demands of the fast-paced eCommerce services industry is vital. Every step of the process is costly – from selecting which niche or products to target, to establishing your brand, choosing which platform to use, and setting up operations.

Outsourcing eCommerce services is one cost-effective approach businesses can implement to stay competitive and agile. The Remote Group connects eCommerce businesses with industry specialists focusing on areas of web and mobile app development, customer service, Shopify and Amazon, inventory and supply chain management, market research, and more.

Outsource eCommerce

ECOMMERCE OUTSOURCING SERVICES

Customer Service

Your customer service representatives are the frontliners that play a big part in the overall customer satisfaction of your business, as they are the face of your company and the first point of contact for most customer inquiries.

At The Remote Group, our team of CSRs is highly trained and experienced in delivering exceptional customer experiences. They excel at handling various customer concerns, such as complaints, returns, exchanges, refunds, and other inquiries, using a strategic and empathetic approach. With their dedication and expertise, our CSRs ensure that each customer interaction is positive and leaves a lasting impression on your customers.

eCommerce Marketing

Even if you have the most innovative and life-changing products ever produced, it would be difficult to turn them into profits without the strategic flair of a marketing specialist.

Our eCommerce marketing specialists take care of enhancing your social media presence, building website content, creating SEO-centric copy for your products, conducting market research, and developing strategies that drive sales.

INVENTORY & SUPPLY CHAIN MANAGEMENT

Managing stocks is a challenging task, especially if they’re spread out among warehouses in different parts of the world. Fortunately, our inventory and supply chain experts have the know-how for resolving stock discrepancies, supervising multiple locations, and doing accurate recordkeeping to avoid floating stocks.

MOBILE APP & WEB DEVELOPMENT

A major factor in the online shopping experience of a customer is the seamless use of a business’s website or mobile app. Our exceptional mobile app and web developers create user-friendly sites, as well as revamp and maintain existing platforms, to help customers shop without a hitch.

SHOPIFY/AMAZON VIRTUAL ASSISTANT

Due to the widespread use of Shopify and Amazon in eCommerce, experts in these platforms have become prevalent. Knowing the ins and outs of these platforms, our virtual assistants demonstrate their proficiency in online store management, admin tasks, product listing, and other ad hoc responsibilities assigned to them.

WHAT OUR CLIENTS HAVE TO SAY

eCommerce businesses all over the globe have entrusted us with their business needs. Their testimonies are proof of our consistently outstanding outsourcing services.
Ash
Leicester, UK
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“We’ve had a tremendous experience since starting with The Remote Group. TRG’s care and effort with our outsourced team members have been outstanding. TRG was our first route to building an outsourced team, and we haven’t looked back. We plan to grow our team at TRG over the coming years. TRG unlocked a level of scaling that did not seem viable in the UK alone, and we could access the enormous talent available in the Philippines. It feels like a true partnership with TRG.”
Ryan
Delaware, USA
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“A big thanks to The Remote Group and the rest of our team in the Philippines for being huge contributors to our success. Our CSRs never disappoint and are essential in building good relations with our customers.”
Helen
New South Wales, AUS
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“I am very pleased with the TRG team. Their services were key in building and maintaining the website and the [mobile] app we have for our online shop.”
Roger
Manchester, UK
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“Setting up our [eCommerce] business has been a smooth ride thanks to our team in the Philippines. They’ve been incredible in providing their expertise in Shopify, and their consistent support has helped our team become more efficient.”

OUR ECOMMERCE OUTSOURCING EXPERTISE

RESHAPING THE ECOMMERCE EXPERIENCE

Why businesses outsource eCommerce services with The Remote Group

WORK WITH GAME-CHANGERS

Through our extensive talent pool, we connect clients with innovators, trailblazers, and the best there is in their field.

AMPLIFY YOUR COST SAVINGS

eCommerce outsourcing services allow clients to save up to 70% on overhead and employment costs while maintaining the quality of work.

UPSCALE AND RAMP UP

The increased agility that outsourcing provides helps businesses scale seamlessly, supporting them in growing their business every step of the way.

WHY IS ECOMMERCE OUTSOURCING IDEAL?

The global eCommerce market is projected to be valued at $16.2 billion by 2027. With the swift growth of the industry, it’s only right for companies in this space to utilize creative strategies that will help them remain competitive and geared for the future.
  • Access to eCommerce Expertise

    Outsourcing eCommerce services can provide businesses with access to specialized professionals for various online sales tasks, such as website design, digital marketing, and logistics. With access to a wide talent pool, partnering with an experienced provider can help businesses benefit from their expertise and knowledge in these areas.

  • Be more Agile

    The only constant thing in this fast-paced industry is change. Being flexible and quick to adapt to an ever-changing market is a must for an eCommerce business to thrive. Outsourcing provides clients with the agility to quickly adjust to new trends and customer needs. For example, if a business wants to expand into a new market or add new product lines, their outsourcing partner provides them with the resources to do it more efficiently.

  • Cost Savings

    Outsourcing eCommerce tasks that can be done remotely, such as customer service, order processing, and fulfillment, can be more cost-effective than hiring and training in-house staff. By outsourcing, businesses can also avoid the costs associated with maintaining physical infrastructure, such as warehouse space or other equipment.

  • Focus on Core Business

    Forget routine, back-office tasks when you outsource. Let your in-house team focus on your business’s core competencies, such as product development or sales strategy, while having your offshore team take care of the day-to-day operations of running your online store.

  • Improve Scalability

    eCommerce outsourcing allows businesses to scale their operations up or down as needed without having to invest in new resources or hire additional staff. This can be particularly useful during slow or peak periods of demand, such as holiday shopping seasons.

ECOMMERCE CHALLENGES AND HOW OUTSOURCING HELPS

The fast-paced world of eCommerce entails many obstacles that make it difficult for businesses to have smooth operations. Here’s how outsourcing can help.

LIMITED RESOURCES

eCommerce businesses may have constrained resources, including time, budget, and staff, which can impede their ability to grow and expand.

Outsourcing can help address this issue by providing access to specialized expertise and additional resources, enabling the business to focus on its core activities while leaving non-core functions to the outsourcing provider.

ORDER FULFILLMENT CHALLENGES

Efficient shipping and handling is critical for any eCommerce business, as it can determine the success or failure of the business. Delivery delays or product issues can leave a negative impression on customers and discourage them from returning to the online shop. Entrusting order fulfillment to a third-party logistics provider (3PL) can help streamline the process, reduce shipping costs, and improve customer satisfaction.

LACK OF EXPERTISE

Acquiring customers in eCommerce is not an overnight process. Even if a product is of high quality and unique, it may not be enough to attract customers. Many eCommerce businesses overlook the technical and marketing expertise required to increase their online presence.

By outsourcing these functions to experienced professionals, businesses can improve their website design and user experience, develop effective digital marketing campaigns, and ultimately increase sales.

LIMITED SCALABILITY

Keeping up with the increasing demand is one of the biggest struggles for an eCommerce business. Operations may not be able to pick up the pace, which can lead to further delays and frustrated customers. Outsourcing addresses this issue by providing access to additional resources and expertise on an as-needed basis, enabling the business to adjust its capacity and capabilities to meet the demand.

CUSTOMER SERVICE

What sets eCommerce shops apart from others? One key factor is customer service. In fact, approximately 89% of online shoppers say they stopped shopping from an online store after having a bad customer service experience.

Managing customer inquiries and complaints effectively can be challenging. Fortunately, outsourcing customer service to a third-party provider can help ensure that customer needs are met promptly and professionally, improving customer satisfaction and loyalty.

WHO CAN BENEFIT FROM OUTSOURCING ECOMMERCE?

eCommerce services can be outsourced by any business that operates an online store or sells products or services online. This includes:
Outsourced eCommerce
  • SMALL BUSINESSES

    Small eCommerce businesses may have limited resources and expertise, making outsourcing an attractive option for tasks such as website development, digital marketing, and order fulfillment.

  • MEDIUM-SIZED BUSINESSES

    Medium-sized eCommerce businesses may have a larger customer base and more complex operations, making outsourcing a way to scale up quickly and efficiently.

  • LARGE BUSINESSES

    Even large eCommerce businesses may benefit from outsourcing certain tasks, such as customer service, to specialized providers who can deliver high-quality service at a lower cost.

  • STARTUPS

    Startups may lack the resources and expertise to manage all aspects of eCommerce operations in-house, making outsourcing a way to get off the ground more quickly and efficiently.

Learn More About Outsourcing

Outsourcing eCommerce services with The Remote Group lays down the groundwork for your business’s digital sales and online presence. Our eCommerce experts work hand-in-hand with a client’s onshore team to achieve their business goals and objectives.

Want to learn even more about outsourcing? Download our digital brochure to explore the many possibilities of working with The Remote Group.

TRG Company Digital Brochure

All you need to know about Outsourced eCommerce Services

OUTSOURCE WITH US!

Grow your remote team and upscale your business for a fraction of the cost through The Remote Group’s outsourced eCommerce services.
eCommerce Outsourcing Company
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