According to the Professional Regulation Commission (PRC), the Philippines is home to 951,105 registered nurses and 159,283 physicians in 2023. The PRC also reported that there were 1.6 million registered professionals across different fields, such as medicine, nursing, dentistry, pharmacy, and allied health sciences as of 2021. This data underscores the significant contribution healthcare professionals make to the healthcare industry.
The country has a long-standing tradition of providing quality nursing education, with many nursing schools ranking highly in international accreditation bodies. In fact, this contributed to the Philippines’ reputation as a major supplier of nurses globally.
Despite the large pool of nurses in the Philippines, many of them face difficulty finding stable and well-compensated positions in the traditional healthcare sector. However, their dedication to the nursing profession remains unwavering, as they are committed to providing quality care and making a positive impact on their patients. This is a testament to their excellence and professionalism.
THE RISE OF HEALTHCARE OUTSOURCING IN THE COUNTRY
To find a more suitable job that also aligns with their passion for the healthcare industry, many Filipino nurses are now exploring alternative career options. One such option is seeking work in the healthcare outsourcing industry, which has seen significant growth in recent years due to the increasing demand for healthcare services in developed countries and the need for cost-effective solutions. By working in this industry, nurses effectively showcase their expertise, gain new skills, work with cutting-edge technologies, and collaborate with healthcare professionals from different parts of the world. This also enhances their professional development and contributes to the growth and advancement of the healthcare industry both in the Philippines and in their clients’ homelands.
The growing trend of registered nurses in the Philippines leaning towards the healthcare outsourcing industry is a testament to their resilience and adaptability. It also reflects the changing healthcare environment, which is increasingly driven by innovation and technology.
NAVIGATE HEALTHCARE’S CHANGING LANDSCAPE THROUGH OUTSOURCING
The healthcare industry is a multifaceted and dynamic field, encompassing various stakeholders, including patients, healthcare providers, and government regulators. However, the COVID-19 pandemic that happened back in mid-March of 2020, has created a significant and permanent change in the industry. With healthcare providers facing unprecedented challenges such as increased patient volumes, staff shortages, and resource constraints, healthcare providers have had to rapidly adopt new technologies to support remote care and maintain continuity of care for their patients. Outsourcing healthcare virtual assistants is one way to address these challenges and support healthcare providers.
Virtual assistants can help healthcare providers streamline administrative tasks such as appointment scheduling, medical record management, and insurance verification, allowing providers to focus on delivering high-quality care to their patients. Virtual assistants can also improve patient communication by sending appointment reminders, providing post-visit follow-up, and answering common questions, leading to improved patient satisfaction and better health outcomes.
HASSLE-FREE HEALTHCARE SUPPORT
OUTSOURCE HEALTHCARE SUPPORT SERVICES
BENEFITS OF HIRING HEALTHCARE VAs
- Access to Specialized Skills
- Better Work-Life Balance
- Cost Savings
- Enhanced Doctor-Patient Relationship
- Flexibility
- Improved Data Management
- Increased Productivity and Revenue
- Streamlined Processes
- Timely Patient Monitoring
WHO CAN BENEFIT FROM HEALTHCARE VAs?
- Birthing Centers
- Dental Clinics
- Hospitals and Clinics
- Mental Healthcare Facilities
- Nursing Homes
- Physical Therapy and Rehabilitation Centers
- Private and Group Practice
- Telemedicine
- Urgent Care and Ambulatory Surgical Centers
HEALTHCARE VIRTUAL ASSISTANT SKILLS AND QUALIFICATIONS
In the healthcare industry, virtual assistants have become a valuable resource for healthcare providers looking to improve their efficiency and provide high-quality care to their patients. To ensure that we provide the best professionals to effectively support your medical practice, here are the skills and qualifications we look for when outsourcing a healthcare virtual assistant:
Hard Skills
- Bachelor’s degree in Nursing, Business Administration, or related field
- Medical certification/s or experience in any medical and/or VA job
- Medical knowledge and familiarity with medical jargons
- Proficiency in Electronic Health Records (EHR)
- Medical billing and coding
- Clerical skills (filing, data entry, phone communication, and appointment scheduling)
- Computer skills (including efficiency in Google Workspace, Microsoft Office Suite, word processing, creating presentations and spreadsheets, etc.)
- Transcription skills
- Basic research skills
Soft Skills
- Excellent verbal and written English communication skills
- Reliability
- Dependability
- Integrity
- Critical thinking
- Problem-solving
- Patience
- Empathy
- Organization
- Detail-oriented
- Collaboration or teamwork
- Adaptability
- Open-mindedness
- Willingness to learn
WHAT YOU CAN EXPECT FROM OUR HEALTHCARE VIRTUAL ASSISTANTS
STRONG WORK ETHIC
Our healthcare virtual assistants demonstrate a strong work ethic characterized by a high level of passion, integrity, and discipline. They are committed to providing top-notch support to your healthcare practice and ensuring that all administrative tasks are handled efficiently and accurately.
PROFESSIONALISM
In the healthcare industry, professionalism is crucial, and our virtual assistants understand this well. They consciously exhibit diligence and respect in all their interactions with patients, healthcare providers, and other stakeholders. Maintaining a professional demeanor at all times, they uphold the highest standards of ethical conduct.
PROACTIVENESS
Utilizing a proactive approach to their work, our healthcare virtual assistants are capable problem-solvers who anticipate and plan solutions for potential conflicts. By identifying issues before they become problems and taking appropriate steps to address them, they ensure the smooth operation of your healthcare practice and the timely delivery of efficient care to your patients.
SIGNS YOU SHOULD HIRE A HEALTHCARE VA
- Non-income-generating tasks consume too much of your time
- You’re struggling to meet deadlines
- Your expenses outweigh your profits
- You need to scale up while minimizing costs
- The quality of work has visibly declined
Hiring a healthcare virtual assistant can be a solution to the challenges mentioned above. According to a study, virtual assistants can increase your productivity by 13%. Partnering with a reliable and trustworthy business process outsourcing (BPO) firm can help you find the right healthcare virtual assistant for your medical practice.
Established BPO firms assure the connection with skilled and experienced healthcare VAs that can add value to your business, while also ensuring the confidentiality and security of sensitive patient information. By outsourcing an HVA, you can generate more profits, reduce overhead costs, and scale your business more efficiently.
HOW CAN I HIRE A HEALTHCARE VIRTUAL ASSISTANT?
All Healthcare Virtual Assistants have their own specialty, so you should first assess what specific service suits your needs before you hire a Healthcare VA.
Will you require more administrative support? Do you need a transcriber during consultations? Do you need to assign someone to handle insurance verification and concerns? Answering these questions will make it easier for you to figure out what you need.
Once you’ve decided what type of Healthcare VA to hire, it’s important to know what qualities to look for. HVAs who have keen attention to detail, a strong work ethic, proactiveness, and dedication produce the best service.
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