OUTSOURCE IT SUPPORT TO THE PHILIPPINES

SOLUTIONS THAT OPTIMIZE YOUR OPERATIONS

Frequent IT disruptions in day-to-day operations cost your business more than you think. Thus, providing reliable IT Support Services for your customers is required to achieve a seamless experience with minimal to no downtime.

These days, IT departments are essential to keep a business up and running. Through technology, these teams can work in-house or be outsourced and work remotely. You can trust them to manage and maintain your IT systems and infrastructure to avoid unwanted interruptions.

The Remote Group’s IT Support Services are tailored based on your requirements so we can solve complex problems and plan the scalability of your business.

Outsourced IT Support for

CLOUD SERVICES

Set up a secure cloud infrastructure and manage current environments through our Cloud Services. We help businesses find the right cloud solutions based on their standards and requirements.
HELP DESK SERVICES

Foolproof your business with our Help Desk Services. Reduce downtime and address issues in a snap with a reliable support team that helps set up, maintain, and repair hardware or software.
Network and Cybersecurity

Protect your data from potential attacks and strengthen your network security with our comprehensive Network and Cybersecurity Services. To ensure the security of your network, our team of IT experts conducts a thorough audit of your existing systems and recommends the implementation of advanced cybersecurity measures.
Data Storage and management

Optimize your Data Storage and Management practices for both hardware and software assets. Our team strives to streamline the process of accessing, collecting, and retaining digital information, resulting in a more seamless experience for your staff.

OUTSOURCE IT SERVICES

OUTSOURCED IT SUPPORT BY THE NUMBER

How a remote IT team helps your business grow

Cost savings up to

REDUCED DOWNTIME

Increased profit growth

IT OUTSOURCING FAQS

How much does it cost to outsource IT to the Philippines?

IT outsourcing in the Philippines helps reduce employee and overhead costs by up to 70%. At The Remote Group, we charge a minimal fee to cover all expenses related to staff recruitment, equipment and infrastructure, retention, and management. By partnering with us, you can leverage our expertise and resources to achieve cost savings without compromising the quality of service.
Will I manage my remote team?

Our clients retain complete control over their remote staff, including their day-to-day tasks and performance evaluations. Nevertheless, we recognize that managing a remote team can be challenging, especially when it comes to HR, payroll, and other administrative concerns. To address these challenges, we provide dedicated Account Managers who serve as the primary point of contact for your remote team. They can help you streamline your operations, ensure compliance, and provide support whenever your team needs it.

Do I need to provide the equipment for my remote IT staff?

Equipment specifications will be solely based on client preference. We have equipment rental packages that will satisfy the needs of every role you require. Upgrades and additional accessories may also be discussed with our IT team.
How long does it take to hire a remote IT staff?

Depending on the roles and level of expertise needed, our recruitment team can hire an IT staff in as little as 4 to 8 weeks. To hasten the recruitment process, it is highly encouraged that clients provide a detailed job description and list of responsibilities for the roles they’re looking for. By doing so, our recruitment team can ensure that they find the ideal candidate for the client, taking into account both their skills and cultural fit.
I’m worried about my data privacy and security. How can I be sure that this won’t be affected when outsourcing?

Bound by Philippine laws, we strictly enforce the Data Privacy Act (DPA), which is closely patterned after the European Union’s General Data Protection Regulation (GDPR). To ensure maximum security, we never store your data on our systems. Instead, they are stored on yours. No staff member can also print any documentation without the approval of the client or The Remote Group management. And finally, our office is entirely covered by CCTV cameras, ensuring that we maintain a secure environment at all times.

WHO NEEDS TO OUTSOURCE IT?

Outsourced IT support services can benefit a wide range of businesses and organizations, regardless of their size and industry. Here are the types of businesses that can take advantage of IT outsourcing:

SMALL AND MEDIUM-SIZED ENTERPRISES (SMES)

Small and medium-sized businesses (SMEs) often have limited resources and may choose not to create a separate IT department due to cost constraints. In such cases, outsourcing IT support services can be a more cost-effective option, as it provides access to the latest technology and expertise without the need to hire a full-time IT staff. This allows businesses to allocate resources to other areas of their business.

LARGE CORPORATIONS & MULTINATIONAL COMPANIES

Even large corporations that have their own IT departments may choose to outsource certain IT functions. They typically outsource tasks such as data storage and network management or help desk services to free up their internal resources for other important projects and initiatives. Aside from that, outsourcing also helps them stay up-to-date with the latest technology trends and best practices.

NON-PROFIT
ORGANIZATIONS

Non-profit organizations often have constrained financial resources and may not have enough funds to invest in IT infrastructure. Outsourcing IT support services can help them leverage the latest technology to improve their operations and serve their cause without making a significant capital investment. Apart from that, outsourcing can also provide non-profit organizations with increased flexibility, scalability, and security.

GOVERNMENT AGENCIES

Given their strict security and privacy regulations, government agencies must deploy complex IT systems to ensure data protection. However, managing such systems can be a daunting task, especially for agencies without a dedicated IT department. This is where outsourcing comes in, providing access to specialized IT expertise that can help manage the agency's infrastructure and ensure compliance with regulatory requirements. By outsourcing IT support services, government agencies can focus on their core missions and leave the technical details to the experts.

STARTUPS

Startups are focused on growing their business, so they need all the resources they have for their core activities. Outsourcing IT support services can provide access to the latest technology and infrastructure, which may not be feasible for them to invest in otherwise. Outsourcing can also help them reduce costs, increase flexibility, and accelerate their time-to-market. By outsourcing, startups can leave the technical aspects to professionals who have the necessary skills and experience, so they can concentrate on more important matters.

BASICALLY, ANY ORGANIZATION!

IT outsourcing can offer a wide range of advantages to organizations, regardless of their size or industry. By tapping into specialized expertise and cutting-edge technology, companies can reduce costs, increase efficiency, and free up internal resources to focus on their core business activities. Whether it's managing day-to-day IT operations or implementing complex IT solutions, outsourcing offers a flexible and scalable solution that can be tailored to meet the unique needs of any organization.

Enhance the quality and productivity of your IT operations

Provide tailor-fitted solutions to support your daily operations

Proactively recommend and devise digital transformation strategies

Keeps your regulatory compliance updated

WHY BUSINESSES OUTSOURCE IT SUPPORT WITH THE REMOTE GROUP

Clients see us as their reliable outsourcing partner due to these initiatives

BUSINESS CHALLENGES THAT IT SUPPORT OUTSOURCING SOLVE

LACK OF TECHNOLOGY EXPERTISE

Many businesses lack the expertise required to manage and maintain their IT infrastructure. Outsourcing IT support services can provide access to a team of experienced professionals who specialize in different areas of the industry.

BALLOONING IT EXPENSES

The costs of an in-house IT department can be expensive, especially for SMEs. Not to mention, the training and hiring processes may also take up other resources. Outsourcing IT support services can provide cost savings, as businesses only pay for the services they need and can scale up or down as required.

DATA SECURITY RISKS

As businesses of all sizes face an increased risk of cyber attacks and breaches, implementing strong security measures is crucial. By partnering with a trusted IT service provider, businesses can implement and maintain robust security measures, such as firewalls, encryption, and access controls. This, in turn, can help safeguard sensitive data and protect your company’s reputation.

OBSTACLES TO SCALABILITY

As businesses grow, their IT needs will become more complex. Outsourced IT support services can provide scalable solutions that can grow or shrink as needed without the need to invest in additional hardware or staff.

UNEXPECTED DOWNTIMES

IT downtimes can cause several problems, such as data loss, reduced productivity, delayed services, and security risks. These issues can occur due to server crashes or network outages. Outsourcing IT support services can offer proactive monitoring and maintenance, which can help prevent such problems and minimize downtime when it occurs. This can help ensure that your business operations continue to run smoothly without interruptions.

COMPLIANCE

IT is not an exception to strict regulations around data privacy, security, and reporting. Outsourced IT support can help businesses stay compliant with these regulations, reducing the risk of penalties or legal action.

EMPLOYEE PRODUCTIVITY

IT issues can cause significant distractions for employees, which can affect their ability to concentrate on core tasks. Outsourcing IT support services can provide fast and effective support, reducing the impact of such problems on employee productivity.

IT OUTSOURCING PHILIPPINES: WHY PHILIPPINES IS A PRIME OUTSOURCING DESTINATION

Ranking 9th out of 50 countries on the Kearney Global Services Location Index (GSLI), the Philippines continues to be one of the leading outsourcing choices for businesses all over the world. With over 1.3 million Filipinos employed in the IT-BPM sector, it is considered one of the most outsourced services in the country. Here’s why businesses choose the Philippines above the rest:

SIGNIFICANT COST SAVINGS

Choosing the Philippines as an outsourcing destination for IT services is notably more cost-effective when compared to hiring an in-house IT team or outsourcing to other countries. This is due to the lower cost of living in the Philippines, which results in more affordable labor costs.
LARGE IT WORKFORCE

The Philippines has a large and skilled IT workforce, which is continuously growing with over 50,000 IT graduates annually. Additionally, many Filipinos are fluent in English and have received IT training and certifications from reputable institutions.

ADAPTABLE TO ANY TIME ZONE

Ever since the BPO industry emerged in the country, working during unconventional hours has become commonplace. Filipinos are accustomed to working night or mid-shifts to accommodate their clients’ needs, regardless of their location in the world.
FLEXIBLE GOVERNMENT POLICIES

Catering to the booming BPO industry, the Philippine government has implemented policies for faster business growth in the country. Incentives such as tax breaks and a streamlined visa process for foreign workers are just a few highlights of their outsourcing-friendly incentives.
MODERN NETWORK INFRASTRUCTURE

Reliable telecommunications infrastructure is crucial for remote work. The Philippines is fortunate to have modern systems that offer high-speed internet, enabling remote teams to stay connected with their clients seamlessly. This advanced telecommunications infrastructure not only facilitates effective communication but also enhances the efficiency and productivity of remote workers.

Learn More About Outsourcing

Want to learn even more about outsourcing? Download our digital brochure to explore the many possibilities of working with The Remote Group.

All you need to know about Outsourced IT Support Services

OUTSOURCE WITH US!

Grow your remote team and upscale your business for a fraction of the cost through The Remote Group’s outsourced IT support services.

OUTSOURCE IT SUPPORT TO THE PHILIPPINES

SOLUTIONS THAT OPTIMIZE YOUR OPERATIONS

CLOUD SERVICES

HELP DESK SERVICES

Network and Cybersecurity

Data Storage and management

OUTSOURCE IT SERVICES

OUTSOURCED IT SUPPORT BY THE NUMBER

Cost savings up to

REDUCED DOWNTIME

Increased profit growth

IT OUTSOURCING FAQS

How much does it cost to outsource IT to the Philippines?

Will I manage my remote team?

Do I need to provide the equipment for my remote IT staff?

How long does it take to hire a remote IT staff?

I’m worried about my data privacy and security. How can I be sure that this won’t be affected when outsourcing?