Q4: The State of Supply Chain Management

Big global players such as Nike and Kellogg’s faced supply chain disruptions during the onset of the COVID-19 pandemic last 2020. With the world coming to a halt, the production and distribution of goods and supplies also slowed down, resulting in lower profit margins. This event unwrapped the importance of supply chain management. Never having …

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What is Customer Support and why your business needs one

If you think about it, your customer support representative (CSR) speaks on behalf of your organization. They are your front liners when clients experience issues or problems with a product or service.  Customer support, in a sense, may be considered as a type of customer service. With 96% of customers saying that customer service is …

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Top Essentials for IT Tech Support

Now more than ever, businesses need undisrupted I.T. Tech support services for seamless transactions and consistent customer service. This makes I.T. the most outsourced service globally. Those working in I.T. Tech Support know that the tools they use are their partners towards increased productivity and efficiency. Organizations can save up to 670 working hours annually …

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