What is Customer Support and Why is It Important in Running Your Business?

If you think about it, your customer support representative (CSR) speaks on behalf of your organization. They are your frontliners when clients experience issues or problems with a product or service. Customer support falls under the umbrella of customer service. With 96% of customers saying that customer service is paramount to their choice of brand, …

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Top Essentials for IT Tech Support

Now more than ever, businesses need undisrupted I.T. Tech support services for seamless transactions and consistent customer service. This makes I.T. the most outsourced service globally. Those working in I.T. Tech Support know that the tools they use are their partners towards increased productivity and efficiency. Organizations can save up to 670 working hours annually …

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How Does Outsourcing VA Healthcare Improve Your Medical Practice?

These days, almost everything can be done virtually. Even in medicine, most practices have adapted telemedicine consultations and have sought support from healthcare virtual assistants (HVA). Chances are you have an idea about virtual assistants—but how do HVAs differ from them? HVAs are those with a background in any discipline related to medicine. They may …

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Harnessing the Power of eCommerce Virtual Assistants for Business Success

It’s not a surprise how swift the growth of the E-Commerce industry is. Most brick-and-mortar stores have also claimed their space in the digital scene, leveling the playing field between small and big businesses. The work involved in setting up and running your E-Commerce business isn’t a joke. It takes a big chunk of time …

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Protecting your Data when you Outsource

IT outsourcing is a popular practice across global businesses of all sizes. Aside from its cost-efficiency, it also gives companies access to top talents no matter where they are in the world. However, the world of IT outsourcing isn’t all rainbows and butterflies – issues about management, quality, and most especially data protection are concerns …

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What’s keeping you from hiring a Virtual Assistant?

If you ask small to mid-size business owners if they have a virtual assistant, you’ll probably get a resounding “yes.” Time is gold and the more time your resources are improperly delegated, the more it slows down your overall productivity. Let’s be honest, administrative tasks such as attendance tracking and payroll management eat up a …

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