The Philippines ranks 9th out of 50 countries on Kearney’s Global Services Location Index (GSLI), a ranking index that helps businesses choose where to locate their outsourcing operations. The country’s relatively low cost of living allows businesses to save up to a whopping 70% of labor costs while enjoying higher-value service offerings, a healthy work environment, and digital resonance.
BENEFITS OF OUTSOURCING IN THE PHILIPPINES
Staying competitive in today’s global market requires strategic planning to maximize efficiency and minimize costs.
In today’s globalized economy, businesses are constantly seeking ways to be ahead of the curve. One popular strategy that has gained significant traction over the years is outsourcing. Among the numerous outsourcing destinations, the Philippines has emerged as a top choice for businesses worldwide. Here’s why:
HIGHLY-SKILLED WORKFORCE
The Philippines boasts a large pool of talented and skilled professionals. With 1.6 million college graduates in 2022, foreign investors know that there is no shortage of talent in the country. Their solid educational foundation ensures that businesses can easily find highly competent individuals in fields such as customer service, IT, accounting, and more.
ENGLISH PROFICIENCY
English proficiency is an essential asset for effective outsourcing, and the Philippines ranks highly in this regard. The country’s education system places a strong emphasis on English language proficiency, making it widely spoken and the primary language of business and education. Communicating fluently in English eliminates language barriers and ensures smooth communication channels between onshore and offshore teams, minimizing potential miscommunications and misunderstandings.
COST-EFFICIENT
Outsourcing to the Philippines offers significant cost savings for businesses. The cost of labor in the country is notably lower compared to developed countries, allowing companies to access a talented workforce at a fraction of the cost.
GOVERNMENT SUPPORT
The Business Process Outsourcing (BPO) industry is one of the largest contributors to the country’s economy, which is why the government supports the sector through different initiatives and incentives. Having business-friendly policies attracts foreign investment, further enhancing the cost-effectiveness of outsourcing operations.
TECHNOLOGICAL INFRASTRUCTURE
The Philippines has made significant strides in developing its technological infrastructure. The country boasts a reliable telecommunications network, robust internet connectivity, and modern IT facilities. This technological advancement enables seamless remote collaboration, secure data transmission, and access to state-of-the-art software and tools, enhancing the efficiency and productivity of outsourced operations.
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PROMINENT SKILLS AND QUALITIES OF FILIPINO STAFF
There are several things to consider before hiring a Filipino employee. However, this process is simplified by partnering with BPO companies, since they specialize in providing excellent outsourcing services.
BPOs make it easy for businesses all over the globe to find and hire offshore staff and eventually build their own remote teams. Here are a few things clients should know about Filipino staff:
COMMUNICATION STYLE
Filipinos are known to be friendly and social people. They are polite and non-confrontational because they like to maintain harmonious working relationships with their colleagues. It is important to note, though, that clients should encourage their Filipino staff to speak out to have a more collaborative partnership.
LOCAL LABOR LAWS
Being compliant with local labor laws is a must for all employers. This is why it’s important to work with a BPO that’s strictly compliant with the country’s labor laws.
FLEXIBLE TO ANY TIME ZONE
No matter where you are in the world, Filipino staff can still cater to your business—even if that means they have to work midday or night shifts.
WORK ETHIC
Filipinos are highly regarded as dedicated and committed people. Professionalism is paramount to them, and they demonstrate this through punctuality, reliability, and respectfulness.
HOW TO HIRE FILIPINO EMPLOYEES?
- Determine your needs and expectations clearly.
- Research and identify potential outsourcing destinations.
- Find and evaluate outsourcing partners.
- Establish effective communication and collaboration.
- Define contractual terms and agreements.
- Start with a pilot project or small-scale engagement.
- Monitor progress and provide feedback.
- Continuously optimize and improve.
READY TO OUTSOURCE IN THE PHILIPPINES?
Outsourcing to the Philippines provides a multitude of benefits for businesses looking to optimize their operations and stay competitive in the global market. The country offers a highly skilled workforce, cost-effective operations, cultural compatibility, strong English proficiency, and a robust technology infrastructure.
By leveraging these advantages, businesses can streamline processes, increase efficiency, and focus on their core competencies while enjoying the cost savings and high-quality service delivered by their Philippine-based outsourcing partners.
Talk to our outsourcing experts today, and let’s work on building your remote team!
