OUTSOURCE HOTEL and
ACCOMMODATION SERVICES

Being in a crucial customer-facing role, our Booking and Reservation agents possess exceptional communication skills and the ability to multitask efficiently. Booking and Reservation agents assist guests with queries, requests, complaints, or modifications to their arrangements.

They may be in a voice or non-voice role, providing support through phone calls, emails, or live chat. Coordinating with service providers and other vendors also falls under their tasks, as well as keeping a record of interactions and reservations.

When it comes to any financial transaction of a hotel or accommodation, you can trust Payment Processors to handle it all. They manage everything from verifying card details to payment authorizations, reconciliations, refunds, and overpayments.

It’s also their job to ensure strict confidentiality of all financial data collected to protect guest information.

Guest satisfaction is priority number one for Customer Service Representatives (CSRs). They aren’t only the frontliners guests rely on for concerns and requests; they are also the people responsible for maintaining records and verifying bookings.

CSRs are also instrumental in upselling hotel or accommodation amenities that enhance the overall guest experience.

Virtually overseeing the day-to-day operations of rental or commercial properties is the main responsibility of a Property Manager. Property owners can count on them to screen and verify tenant and guest information, collect payments, handle concerns, tend to maintenance requests, and keep the financial records of the property.

Our property managers have great interpersonal communication skills, pay attention to detail, and are effective in problem-solving even if they’re miles away.

Rental properties on the listing platform Airbnb need to be optimized to drive profitability. That’s where our Airbnb specialists come in. They manage listings, update property availability, respond to inquiries and concerns, and assure the listings are highly visible and attractive by keeping property descriptions and photos updated.

Aside from that, Airbnb specialists also use market data to optimize property listings and improve their ranking on the platform and search engines.

Your guests come from different parts of the world, so providing support in their language is a plus for them. Our Bilingual Support caters to guests of diverse nationalities; being well-versed in their language and having a background in their culture enables them to communicate effectively, which in turn builds trust and loyalty with patrons.

Keeping a clean record of financial transactions is a must for the hotel and accommodation industry. Our Accounting and Bookkeeping staff make sure your records are up-to-date, accurate, and clean. They know their work is crucial to determining the company’s trajectory, so they remain eagle-eyed, analytical, and detail-oriented.

Heighten your visibility and brand authority with our Digital Marketing specialists. They take care of building your community, creating content, moderating reviews, and showcasing your hotel or property through eye-catching visuals.