Take a look at the measures you can put in place to protect your data:
1. Legal Backup
As part of every company’s standard operating procedure, there should always be a supporting legal document that stands to protect the interests of both the client and the outsourcing firm. Commonly called a Non-Disclosure Agreement, it is a part of the contract that holds both parties responsible for the confidentiality of their terms, data, and other information that must be upheld in their interest.
The client and outsourcing firm also have the option to draft their security contracts through their legal team. This contract can indicate which data may be transferred to hard media, types of encryptions, and log recordings of the data accessed.
2. Local Laws and Ordinances
No matter which country you choose to outsource with, they’re sure to have local laws to enforce data privacy and protection. Some popular offshoring destinations like the Philippines and India even have specialized ordinances to protect the interests of BPO clientele.
These laws put in place are there to make investors feel more confident in choosing their outsourcing partner, especially in which country they’ll be pouring their money in.
3. Physical and Cybersecurity
Just because we now live in a digital world doesn’t mean we can forego physical security measures. The security of your outsourcing partner’s facility must also be taken into account, because this houses their hardware which contains access to your data.
Aside from the security at the physical location, other factors that may affect safekeeping are man-made or natural disasters causing damage to servers that hold your company’s data. Although some of these cases are uncontrollable, having an outsourcing partner that has secure facilities will be more advantageous for you.
4. Admin and Management
Malware and third-party malice are often thought to be one of the top causes of data privacy issues. However, the prime reason for breaches are seen to be a result of human error – particularly employee negligence.
Partnering with outsourcing firms that conduct regular training and compliance checks for your remote staff may help reduce the chance of delinquencies that lead to issues on data security.
5. PoLP
Principle of Least Privilege (PoLP) simply means that a user or program should have minimum privileges in accessing data needed in performing their functions. An example of this is an accountant only needing access to financial records but no reason to have admin rights or a marketer whose access is only limited to information of leads.
This is one of the most effective security measures companies can do to lessen human error. It also employs better security and minimizes the chance of malicious attacks.
Data privacy is a top priority for Remote Control BPO. Employing layers of cybersecurity and safeguarding measures, clients can be sure that their data are managed and secured at all times.
